Partner Success Manager

Location: Montreal, Quebec, Canada

Department: Partner Success

Type: Full Time

Min. Experience: Mid Level

Who we are:

Plusgrade is the market leading provider of upgrade solutions, a key segment of the fast-growing ancillary revenue and merchandising sector in the global airline industry. The Company’s software solutions provide its global base of airline customers with meaningful incremental revenue. Plusgrade’s proprietary SaaS platform allows them to enhance and optimize revenue across classes of service. Plusgrade has received accolades from industry-wide participants and many distinguished media publications. Founded in 2009, Plusgrade has offices in Montreal, Canada, and New York.

About the opportunity:

At Plusgrade, our Partner Success team is the key link to our portfolio of more than 60 leading airlines around the world. You will be responsible for establishing a clear strategic account management plan to deliver exceptional revenue growth, by identifying new revenue opportunities, building outstanding relationships, and ensuring key deliverables for all products and services to your partners. You’ll be focused on maximizing your partners potential by ensuring the use of best practice and raising the bar for others to follow. Key to this position is your strategic account management skills, your commercial acumen and an outstanding ability to build relationships. You will lead across all strategic, commercial and technical discussions with your airline partners, liaising with a diverse group of stakeholders up to and including C-level, both externally and internally.

The successful candidate is ambitious, results and target-driven, with a proven track record of growing commercial value from your accounts. The ideal candidate has a background in the travel industry, the airline industry, or in email marketing. An advantage will be your ability to demonstrate proven success in international markets.

What you’ll be doing:

  • Driving revenue growth through exceptional strategic account management
  • Recommending (joint) action plans by leveraging best practices from across Plusgrade’s partner community.
  • Ensuring achievement of established revenue budgets, and timelines for product delivery
  • Historical and forward (forecasting) analysis of revenue
  • Analyze and ensure follow-up of project related risks and problems, and reduce these risks
  • Manage requests for changes and enhancements

About you:

  • A strategic account manager who is results focused with strong commercial acumen
  • Great communication skills, especially around using data to make your point
  • Strong analytical and problem solving skills
  • Sense of initiative and proactive with the ability to work autonomously
  • Demonstrated ability in building and developing prosperous relationships with internal and external stakeholders
  • Possess an undergraduate degree in a related field
  • Proven success in working cross-functionally
  • Able to resolve problems quickly and efficiently
  • Solid knowledge of Microsoft Office suite and G Suite
  • Excellent interpersonal, written and oral communication skills
  • A passion for travel and experience in the travel industry is a big plus
  • Full professional proficiency in English (additional languages are a bonus!)
  • Ability to travel internationally (up to 35%)

In the media:

Conde Nast Traveler

Wall Street Journal

CNN

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