Product Analyst

Location: Montreal, Quebec, Canada

Department: Product

Type: Full Time

Min. Experience: Mid Level

Are you passionate about building innovative products that are customer focused and revenue generating? Love to make your case using data? We are looking for an inquisitive and data-driven product analyst to join our Product Management team to help support in the definition, implementation and analysis of Plusgrade’s suite of ancillary merchandising products.

How you’ll be spending your days:

  • Collaborating with product owners, stakeholders and team members to define product requirements for new features and enhancements
  • Investigating possible issues and enhancement opportunities, both those raised to you and identified by you
  • Gathering and analyzing data related to client or product performance
  • Consulting with our “Partner Success” team, who are the key contacts for each client account, to provide guidance and best practice on product features and functions
  • Writing reader-friendly product related documents, including business requirements, process flows, and product overviews
  • Working with our various clients and partners to solve product needs and identify our next big opportunities
  • Asking a lot of questions
  • Growing into your next role

What your background might look like:

  • Experience in a product or technical analyst role, or similar, plus a degree in a relevant field
  • Strong communication skills - written, verbal and a knack for building relationships
  • Experience working in a technical environment delivering software, and familiarity with Agile software development methodologies
  • Experience preparing easy to read and visually pleasing documentation, presentations and product overviews
  • Lots of data analysis including familiarity with data visualization tools and the structures behind them. You know your way around Excel and SQL
  • Experience working with clients
  • Knowledge or familiarity with HTML, CSS, XML, JIRA and/or Splunk would be handy
  • A passion for and experience working in the airline or travel industry is a plus!

Based in Montreal and New York, Plusgrade has quickly grown to power the airline industry’s most widely used white-label upgrade ancillary platform. You might have already used our technology when travelling on one of our 60+ airline partners or read about us in Conde Nast, The Wall Street Journal, Time Magazine and more. We are a lively, fast growing, high performing team who pride ourselves on being part of the industry’s best upgrade platform. 

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