Partner Success Manager

Location: Montreal, Quebec, Canada

Type: Full Time

Min. Experience: Mid Level

Plusgrade is the market-leading provider of upgrade solutions, a key segment of the fast-growing ancillary revenue and merchandising sector in the global airline industry. The Company’s portfolio of upsell software solutions provide its global base of over 60 airlines customers — including leading carriers in every region of the world — with meaningful revenue streams while enhancing the customer journey. Plusgrade’s proprietary SaaS platform has received accolades from industry-wide participants and many distinguished media publications, including being recognized for the second consecutive year as one of the fastest growing technology companies on both has achieved the Deloitte Technology Fast 50™ list in Canada and Deloitte Technology Fast 500™ in North America. Founded in 2009, Plusgrade has offices in Montreal, Canada and New York, USA.

The Role:

Plusgrade is searching for an ambitious, results and target-driven Partner Success Manager with a proven track record of growing commercial value from their accounts. The ideal candidate has a background in the travel industry, the airline industry, or in email marketing. An advantage will be your ability to demonstrate proven success in international markets.

Responsibilities:

  • Driving revenue growth through exceptional strategic account management
  • Recommending (joint) action plans by leveraging best practices from across Plusgrade’s partner community
  • Maintain weekly/monthly/quarterly communication with your partners, including onsite visits as required
  • Act as key point of contact for your partners to provide technical training as well as analytical support
  • Ensuring achievement of established revenue budgets, and timelines for product delivery
  • Historical and forward (forecasting) analysis of revenue
  • Achieve individual revenue goals in pursuit of existing account growth
  • Analyze and ensure follow-up of project related risks and problems, and reduce these risks
  • Manage requests for changes and enhancements

Qualifications:

  • BA/BS or equivalent practical experience
  • 3 years of experience in a similar product, account or client success management role
  • Great communication skills, especially around using data to make your point
  • Strong analytical and problem solving skills
  • Sense of initiative and proactive with the ability to work autonomously
  • Demonstrated ability in building and developing prosperous relationships with internal and external stakeholders
  • Proven success in working cross-functionally
  • Strong MS Excel experience and skills, knowledge of Microsoft Word, PowerPoint
  • Excellent interpersonal, written and oral communication skills
  • Ability to resolve problems quickly and efficiently
  • Full professional proficiency in English
  • Fluency in Arabic and/or French a plus
  • Ability to travel internationally (up to 25%)
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